FAQ

What is Resolv?
For a fixed monthly fee, Resolv members get all covered services at participating Firestone Service centers at no additional cost. Maintenance made simple r...
Fri, 13 Nov, 2020 at 9:58 AM
Cancellation of subscription
If you are a current subscriber and intend to terminate your subscription, you will need to buyout the remaining portion of the subscription.  Option 1:...
Tue, 26 Jan, 2021 at 10:41 AM
Call customer service
Reach our customer support team at 1.800-426-7822. 
Mon, 22 Mar, 2021 at 8:56 AM
How do I reach support by phone?
We look forward to answering your support questions. Please call us at 1.800-426-7822.  Thanks  Resolv Team
Mon, 22 Mar, 2021 at 8:55 AM
I need work done on my vehicle. How do I enroll as a RESOLV member?
You can sign up online or walk into a participating store and our store team mates will be happy to assist you. If you sign up online, the vehicle inspectio...
Fri, 16 Jul, 2021 at 9:07 AM
Can I choose my package?
Absolutely. Our professional and friendly store teammates will work with you to make the best package selection for your needs.
Fri, 16 Jul, 2021 at 9:08 AM
Do I have to enroll on the day of my vehicle inspection?
RESOLV is intended to provide peace of mind for each customer’s vehicle needs. We encourage customers to enroll immediately to experience the benefits of RE...
Fri, 16 Jul, 2021 at 9:09 AM
Do I have to sign a contract for my RESOLV membership?
Yes. Contracts are created to help RESOLV members understand the terms and conditions of their package selection. However, contracts do not apply to month-t...
Fri, 16 Jul, 2021 at 9:11 AM
Will I pay any additional charges on top of my monthly subscription?
There will be no additional cost for services covered under your membership, however taxes and fees may apply.
Fri, 16 Jul, 2021 at 9:12 AM
I am a fleet driver. Can I enroll in RESOLV?
Not yet. RESOLV is currently being offered only to individual vehicle owners. We may expand RESOLV benefits to vehicle fleets in the future!
Fri, 16 Jul, 2021 at 9:13 AM